We offer a full range of UX services to help you make your website better. Find out where your website lets you down with User Testing, or find out what you should be adding with User Research. We can mix and match most of our services to get you what you need.
We’ve all abandoned websites that just don’t work. We keep returning to those websites that we find easy to use.
Make sure your website is one of the ‘easy to use’ ones.
We test your website with real people, trying to carry out the most important tasks on your website. We call this usability testing.
One of our consultants will work with you to understand the most important tasks, then recruit 5 real people to attempt those tasks on your website. We try to make it as close to real life as possible and we video the tests so you get the full insight into your customer’s actual experience.
You get videos of all of the tests and a comprehensive report and recommendations for improving your website.
Testing your website is fantastic value.
For a taster of the kind of things we find out, please check out a sample video (less than 5 mins).
If you’re thinking of launching a new website or a new feature on your existing website, it is important that you build the right thing.
Understand your customer before you build your new website:
- Understand their behaviours, needs, and motivations.
- What are they trying to do?
- What should you provide for them?
- What should you avoid?
That way, you avoid paying for something that your customers don’t want and won’t use.
We call this user research. It’s different to market research because we work hard to really understand what your customer will actually do (which is often very different to what they say they do!).
One of our consultants will work with you to understand your website, then recruit 5 typical or potential customers. We’ll interview them (usually remotely) to understand them as people and what they’re looking to achieve and then we’ll match that with what you’re trying to do. You get insights that help you create something that your customers actually want and will use.
We usually interview 5 people as this has proven to be the best value sweet spot, but we can do more.
Additional services include other types of research such as looking at your website data, providing website surveys and running focus groups. We can also conduct face to face interviews.
First Impressions Review
A 20 minute video review.
This is a great place to start if you want some quick expert insight into how to make your website better
Quick and affordable, a first impressions website review gives you expert feedback on your website.
One of our consultants will review your website and give you their initial expert opinion and recommendations about how it could be improved.
You’ll have feedback you can use straight away to improve your website.
- First impressions – What impression is your website giving to potential customers? Is it saying what you think it should be?
- Identify issues – Is it clear how to complete tasks on your website? How easy is it to find information? Is it user-friendly?
- Recommendations – Identify any major issues and suggest ways to fix them.
- Quick and affordable – We aim to have your video to you in just 5 working days.
No strings attached. If that’s all you need then that’s great.
Of course, if you do want more help, that’s ok too. We’d be happy to help.
Still quick and affordable, an expert review gives you a more detailed set of recommendations to help improve your website.
One of our consultants will review your website against more than 200 usability standards.
We will look at:
- Home Page
- Task Orientation
- Navigation & Information Architecture (IA)
- Forms & Data Entry
- Trust & Credibility
- Writing & Content Quality
- Page Layout & Visual Design
- Help, Feedback & Error Tolerance
You’ll get a clear picture of which areas work well and recommendations on how to improve those that don’t.
Additional services include a deeper dive into areas such as your menu and content structure, search visibility (SEO) and website performance (how many people visit your website and what they do when they’re there).
Our clients often request our help to improve their website. Requests range from small updates and tweaks to building brand new pages and features.
We love starting from scratch and designing something new. If you need a new website, whatever you need, our experienced team can take care of it for you.