Make Your Resilience Real – Not Just Compliant
Scaling brokers and fintechs can’t afford a full-day outage or an AI model that goes rogue. Yuzalab turns complex rules (FCA PS21/3, DORA, the coming Critical-Third-Party regime) into clear action, tested playbooks and happier customers.
Common Challenges Firms Mention
- Which services matter most?
Lists exist, but they’re dated or incomplete. - Impact tolerances look good on paper,
but it is hard to show evidence that we would stay inside them. - Supplier dependency is unclear.
Third- and fourth-party links live in separate spreadsheets. - Scenario tests are patchy.
Technology teams drill; operations and client teams aren’t joined up. - AI introduces new failure modes.
A model can drift or make mistakes before anyone is alerted. - Board and regulators ask for proof,
not intentions.
How Yuzalab Helps
(step-by-step work packages)
| What you need | What we deliver | Exsample steps we follow |
|---|---|---|
| A clear list of “must-not-fail” services | Service-identification workshop | 1. Short pre-read. 2. Half-day workshop with business leads. 3. Draft register and rationale for each service. 4. Review with risk, then board sign-off. |
| Numbers you can stand behind | Impact-tolerance setting | 1. Look at client promises and legal duties. 2. Table-top exercise to see where harm begins. 3. Agree realistic time or volume limits. 4. Document and align with recovery times. |
| One view of all dependencies | Service mapping | 1. Gather asset and supplier lists. 2. Interview tech and operations owners. 3. Produce a simple diagram and spreadsheet. 4. Highlight single points of failure. |
| Evidence that plans work | Scenario testing | 1. Pick two or three high-risk scenarios (cyber, supplier outage, staff loss). 2. Write a script; run a table-top or live exercise. 3. Record timings, gaps, and follow-up actions. |
| Control of AI risks | AI resilience pack | 1. Set up drift and bias monitoring. 2. Create rollback and human-override procedures. 3. Prepare plain-language explanation sheets for clients and regulators. |
| Board-ready documents | Self-assessment drafting | 1. Collect evidence. 2. Fill regulator template. 3. Produce a gap list and action tracker. 4. Brief the board or risk committee. |
All work can be delivered as short work packages or combined into a larger programme.
Our Framework in One Picture
- Identify important services
- Set impact tolerances
- Map people, tech, sites, suppliers
- Test severe but plausible scenarios
- Fix the gaps and track them
- Improve after every incident or change
Aligned to FCA PS21/3, PRA SS2/21, DORA and forthcoming Critical-Third-Party rules.
Why Work with Us
We are a cooperative of senior consultants with deep expertise in digital transformation, strategy, risk, compliance, and user experience. We help organisations modernise, streamline processes, and build resilience – ensuring change is practical, sustainable, and people-focused.
Our consultants have held senior roles across government, non-profits, financial services, and corporate sectors, giving us first-hand insight into the complexities of change, technology, regulation, compliance, politics, risk, and user experience
Our Collective Experience Includes:
- Public Sector & Non-Profits – Competition and Markets Authority, Greater London Authority, Homes England, UKRI, Peabody Housing Association, General Osteopathic Council.
- Financial & Professional Services – Big 4 consultancies, Santander, LV, Aviva, Lloyds, Hiscox, CREST.
- Industry & Retail – Aston Martin, JCDecaux, Carillion, Mouchel, Shell, Eurostar, Virgin Media, Hotel Chocolat.
